HP Compaq Business Desktop PC - Identifying Unknown Devices Using msinfo32

ISSUE:

Identifying Unknown Devices using msinfo32

SOLUTION:

1. Run msinfo32 (in the Start Menu | Run box)

2. Under the Components branch look for Problem Devices.

3. With the "Problem Devices" highlighted click on the File Menu and select to Export as text file.

4. Open the text file and copy/paste the contents of the problem devices here (email) or attach the txt file and email it.

5. Do not export the whole contents of the msinfo32 report, just the one for the problem devices.

6. With the PCI\VEN numbers we might be able to identify the devices.

Now that we have the PCI\VEN_ number we can search online databases example http://www.pcidatabase.com/ for the vendor and device.

The first step is to identify the vendor id or vendor number.

Example PCI\VEN_10DE &DEV_03F0 &SUBSYS_2A58103C&REV_A2\3&2411E6FE&0&28

Vendor: NVIDIA

Device ID: 0x03F0

Chip Number: MCP61

Chip Description: High Definition Audio

Or

PCI Device PCI\VEN_8086 &DEV_293E &SUBSYS_281E103C&REV_02\3&B1BFB68&0&D8 Vendor: Intel Corporation

Device ID: 0x293E

Chip Number: 486486

Chip Description: Microsoft UAA Bus Driver for High Definition Audio

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